Support

Nextsode: Questions, problems and reporting objectionable content.

Objectionable content and abuse

Nextsode has zero tolerance for harassment, hate speech and abusive behaviour. Two tools are built into the app and both are always one tap away:

• Report. The ⋯ menu next to every review, episode comment and profile has "Report"; in room chats you press and hold the message. You pick a reason (harassment · hate speech · sexual content · violence · spam) and can add a note. Reports are anonymous: the other person is not notified and the reporter is never shown.
• Block. "Block" sits in the same place (except episode comments — those carry no username, so block from the profile instead). A blocked person can't see your profile or activity, can't message you, send you recommendations or follow requests, doesn't appear in friend rooms or match sessions, and you don't see each other in the feed. Your blocked accounts live in Settings → Blocked accounts and you can undo any of them.

We review reported content by hand and act on it within 24 hours; content that breaks the rules is removed and accounts that keep breaking them are suspended (Terms of Use, sections 4 and 9). If something is urgent, write to iletisim@nextsode.app directly.

Frequently asked

How do I import my data?

Settings → Import my data. Supported sources: Letterboxd (watched.csv and watchlist.csv), the Netflix viewing-history CSV, and Nextsode's own export file. Download the file from the source and pick it in the app; rows that couldn't be matched are reported back to you rather than dropped silently.

⚠️ Letterboxd's two files share the same schema: tick the "watchlist" option when uploading the watchlist file, otherwise titles you have never watched land in your diary.

How do I export my data?

Settings → Export my data. One tap for the whole account: shelf, watch history, ratings, reviews, lists, favourites, your room messages. JSON and CSV. Take a copy before deleting your account.

How do I delete my account?

Settings → Delete my account. Inside the app, one step, no reason required. Deletion is permanent: your watch history, ratings, reviews and messages go. Rooms and shared lists you created are handed over to another member first so they aren't left ownerless. Run "Export my data" before you delete.

The verification email never arrived.

When you sign up we email a verification link to your address, and the app stays locked until you open it. The link is valid for 24 hours. If it doesn't arrive, check spam first, then tap "Resend the link" on the verification screen. If you mistyped the address, sign out from that same screen and sign up again with the correct one — an account created with a wrong address stays locked and is visible to nobody. If you're stuck, write to iletisim@nextsode.app.

I forgot my password.

The "Forgot password" link on the sign-in screen emails a reset link to your account address; the link is short-lived and single-use. If the mail doesn't arrive, check spam and make sure the address is right. If you no longer have access to that address, write to iletisim@nextsode.app.

I'm not getting notifications.

First check that iOS Settings → Nextsode → Notifications is on, then that the relevant type is on under Settings → Notifications in the app. The app also has quiet hours and per-show muting — a muted show produces no notifications.

An episode or title is wrong or missing.

The catalogue comes from TMDB. If you spot a wrong title, poster or episode number, TMDB is the right place to fix it; once corrected there, Nextsode picks it up on the next catalogue refresh. You can also write to us if you're stuck.

Is the app paid?

No. No in-app purchases, no ads, no data selling.